Refunds and Support

LAST UPDATED 1 SEPTEMBER 2026

How to reach the right people

Your order confirmation email is the fastest route: it carries the seller’s support address and your order number. If the purchase went through the ClickBank marketplace, ClickBank’s own order lookup at clkbank.com can find the order from your email address and the last four digits of the card, and can raise a refund request directly.

What to have ready

• The order number from your confirmation email.
• The email address used at checkout.
• The date of purchase — guarantee windows usually run from that date, not from delivery.

Two things worth checking before you buy

• When the guarantee clock starts. Sixty days from purchase includes the shipping time; sixty days from delivery does not.
• Who pays return shipping, and whether opened units are accepted. These are usually in the seller’s return policy rather than in the guarantee headline. Ask before ordering and keep the reply.

If a seller will not respond

Tell us at contact@marlowewellness.com. We cannot process your refund, but a seller that stops answering its buyers is something our readers need to know, and it changes what we publish about them.